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--- vendors:cisco:wxcc:bugs-not-logged [2026/03/26 14:03] – [Fundamental Design GUI Requirements] gerardorourke
+++ vendors:cisco:wxcc:bugs-not-logged [2026/03/30 14:38] (current) – [Feature Enhancements - High Priority] gerardorourke
@@ Line 1: / Line 1: @@
-====== WxCC bugs ======
+====== WxCC Wishlist / Bugs ======
+===== Fundamental Design GUI Requirements =====
+  *All lists wherever they appear (drop down, filter lists etc) should be in alphabetical order - many cases where they are not - above show some
+    * This issue also exists in Flow Designer - the nodes seem to be listed in a random order - not by type and not alphabetically.
+  *All Tables - which shows multiple columns - such as Contact Centre user - every column should be individually filterable (not a global filter textbox) and should be sortable.
+  *All config entities - should be able to be copied (business hours, resource collections cannot be - but should be).
+===== Feature Enhancements =====
+==== Feature Enhancements - High Priority ====
+**Webchat Form **
+  *Webchat form customization is very basic - not sufficient for customer needs.
+      * Should be similar to Cisco ECE capabilities where the CSS is fully editable.
+      * Today - it is not possible to match customers website design fully
+          * color scheme (color gradients)
+          * unable to change font (type and size)
+          * unable to change textboxes or button shape
+All of this is possible on ECE today and all of this is required by some customers where their web design team demand the webchat form matches the rest of their website design requirements exactly.
+**HTTP NODE**
+  *Even with decrypt enabled - it still does not show the full response. This is a bug / design flaw.
+  *{{:vendors:cisco:wxcc:http-node.png?400|}}
+  *The proper behaviour should be - so show all fields - if the flow and the node have decrypt enabled.
+    * A further enhancement would be that you could add 'sensitive' fields at the node (e.g. add a list of sensitive fields in JSON format - and if any fields contained these names then these fields and only  these fields would be ***** out. But today WxCC is deciding what fields are sensitive automatically - which makes configuring and troubleshooting overly complex.
+** Browser Notifications **
+  * Browser popup is notifying user of updates that the user doesn't want to be notified of. i.e. you should be able to configure which notifications should you get and by default only the absolute needed ones should be enabled (such as Agent Desktop ringing / when browser is minimized).
+  * Today - when using WxCC Desktop and WxCalling - if the agent makes or receives a call via Webex App - they get a Browser / Chrome notification from the WxCC desktop app when call starts and when call ends - but they already get notified of this on their desktop and they get this notification even if not minimized and I don't believe ANY agent wants this browser notification (so we need to be able to disabled - but we don't want to disable ALL notifications - such as WxCC Desktop alerting when browser is minimized - which is very important).
+  * {{:vendors:cisco:wxcc:wxcc-notifications.png?400|}}
+==== Feature Enhancements - Medium Priority ====
+  *to be able to set the default configuration of all of the WxCC Desktop user settings
+    * enable 'Manage Webex Calling calls in Agent Desktop'
+    * enable dark mode etc.
+    * Why? I spend a ridiculous amount of time telling the agents the same thing, such as how to enabled "Manage Webex Calling Calls in Agent Desktop" - if they do this and then clear their browser cache - the setting is lost and most agents forget how to re-enable it again.
+===== WxCC Bugs =====
 Bugs I would like to log when I get time.
@@ Line 13: / Line 52: @@
   * Flow Designer - when in read only mode - you can't see the values in the nodes - e.g. pebble config - you SHOUDL be able to see all the config the same as in edit mode - but just not change anything
   * When Adding a New Voice Channel - and you are selecting the PSTN number - the PSTN number fields are really narrow - and you can see the complete number - you have to use filter to enter the last digits or add ANY number - and then edit the channel AFTER creating to correctly select the correct number - very poor GUI design here! :)
-==== Fundamental Design GUI Requirements =====
-  *All lists wherever they appear (drop down, filter lists etc) should be in alphabetical order - many cases where they are not - above show some
-    * This issue also exists in Flow Designer - the nodes seem to be listed in a random order - not by type and not alphabetically.
-  *All Tables - which shows multiple columns - such as Contact Centre user - every column should be individually filterable (not a global filter textbox) and should be sortable.
-  *All config entities - should be able to be copied (business hours, resource collections cannot be - but should be).