Cisco Virtual Assistant

• https://www.cisco.com/c/en/us/products/collateral/collaboration/white-paper-c11-743494.html
• https://www.cisco.com/c/en/us/support/docs/contact-center/unified-customer-voice-portal/215527-configure-cvp-customer-virtual-assistant.html
• https://github.com/CiscoDevNet/cvp-sample-code/tree/master/CustomerVirtualAssistant
• https://www.cisco.com/c/en/us/support/docs/contact-center/unified-customer-voice-portal-1251/217680-configure-google-dialogflow-es-to-improv.html

*CVA VVB Configuration

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb12_6/operations/ccvp_b_1261-operations-guide-for-cisco-virtualized-voice-browser/ccvp_b_1252-operations-guide-for-cisco-virtualized-voice-browser_appendix_010.html#reference_0E5191976E8BA11FA39C25200C8E873F

• https://help.webex.com/en-us/article/zoex5e/Google-Setup-Contact-Center-AI-Integrations
• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/ucce_b_features-guide-1261/ucce_m_dialogflow_cx-1261.html

• https://dialogflow.cloud.google.com/
• https://console.cloud.google.com/
• Dialog Flow CX Console

• The Service account is given the role “Dialog Flow API Admin”
• This account is associated with a project
• The Dialog Flow Agent is associated with a project
• But where do we specify the Dialogflow Agent in CVP? AS couldn't multiple agents be associated with a Project?
• Only supports ulaw?

• https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/ucce_b_features-guide-1261/ucce_m_dialogflow_cx-1261.html