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WxCC bugs
Bugs I would like to log when I get time.
- When logging into the wxcc desktop - if you log into the wrong region (e.g. eu1 instead of eu2) or a user who is an admin - instead of giving an error it just shows blank page and doesn't progress.
- when adding Global Variables in Flow Designer they are not presented in alphabetical order.
- In Contact Center → Flows, the flows are ordered in Alphabetical order - but it is case sensitive - so lower case is NOT in order - but at the end of all upper cases (should be case insensitive alphabetical order).
- Cannot copy and paste an node from one flow to another flow - it “Clipboard data not relevant here” - this is more a feature request - but would be very nice.
- If Recording is enabled at the tenant level - you can disable recording at a Queue (you need to disable at tenant level and ythen enable at each queue).
- Cannot import a WxConnect Flow which has a custom node into another tenant (even I think if you create that custom node). Maybe could be solved if you coudl import and export nodes and then the flows? But it SHOULD allow imports to work - but just that node doesn't get imported (i.e. like ICM) - and then you can add that node later. This is a major impact - as unable to properly backup scripts or migrate from one tenant to another.
- not been able to copy Business Hours or Resource Collections
- Adding a Skill to a Queue (e.g. proficiency skill) - the skills are NOT listed in alphabetical order
- Flow Designer - when in read only mode - you can't see the values in the nodes - e.g. pebble config - you SHOUDL be able to see all the config the same as in edit mode - but just not change anything