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WxCC bugs

Bugs I would like to log when I get time.

  • When logging into the wxcc desktop - if you log into the wrong region (e.g. eu1 instead of eu2) or a user who is an admin - instead of giving an error it just shows blank page and doesn't progress.
  • when adding Global Variables in Flow Designer they are not presented in alphabetical order.
  • In Contact Center → Flows, the flows are ordered in Alphabetical order - but it is case sensitive - so lower case is NOT in order - but at the end of all upper cases (should be case insensitive alphabetical order).
  • Cannot copy and paste an node from one flow to another flow - it “Clipboard data not relevant here” - this is more a feature request - but would be very nice.
  • If Recording is enabled at the tenant level - you can disable recording at a Queue (you need to disable at tenant level and ythen enable at each queue).
  • Cannot import a WxConnect Flow which has a custom node into another tenant (even I think if you create that custom node). Maybe could be solved if you coudl import and export nodes and then the flows? But it SHOULD allow imports to work - but just that node doesn't get imported (i.e. like ICM) - and then you can add that node later. This is a major impact - as unable to properly backup scripts or migrate from one tenant to another.
  • not been able to copy Business Hours or Resource Collections
  • Adding a Skill to a Queue (e.g. proficiency skill) - the skills are NOT listed in alphabetical order
  • Flow Designer - when in read only mode - you can't see the values in the nodes - e.g. pebble config - you SHOUDL be able to see all the config the same as in edit mode - but just not change anything
  • vendors/cisco/wxcc/bugs-not-logged.1773915953.txt.gz
  • Last modified: 2026/03/19 10:25
  • by gerardorourke