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Desktop.agentContact
Example
{ "data": { "agentEmailId": "[email protected]", "agentId": "e29ade61-5a99-4b11-aca0-ff0bb45ba47a", "contactAssignmentType": "ACD", "eventTime": 1756288829186, "eventType": "RoutingMessage", "interaction": { "callAssociatedData": { "ani": { "agentEditable": false, "agentViewable": true, "displayName": "ani", "global": false, "isSecure": false, "name": "ani", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "STRING", "value": "353850001234" }, "customerName": { "agentEditable": false, "agentViewable": true, "displayName": "customerName", "global": false, "isSecure": false, "name": "customerName", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "STRING", "value": "Gerard O'Rourke" }, "customerNumber": { "agentEditable": false, "agentViewable": true, "displayName": "customerNumber", "global": false, "isSecure": false, "name": "customerNumber", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "STRING", "value": "353850001234" }, "dn": { "agentEditable": false, "agentViewable": true, "displayName": "dn", "global": false, "isSecure": false, "name": "dn", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "STRING", "value": "Whatsapp 0875551234" }, "eircode": { "agentEditable": false, "agentViewable": true, "displayName": "Eircode", "global": true, "isSecure": false, "name": "eircode", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "STRING", "value": "ABC1234" }, "item": { "agentEditable": false, "agentViewable": true, "displayName": "Item", "global": true, "isSecure": false, "name": "item", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "STRING", "value": "pole" }, "latitude": { "agentEditable": false, "agentViewable": true, "displayName": "Latitude", "global": true, "isSecure": false, "name": "latitude", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "DECIMAL", "value": "53.17005" }, "locationProvided": { "agentEditable": false, "agentViewable": true, "displayName": "Location Provided", "global": true, "isSecure": false, "name": "locationProvided", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "BOOLEAN", "value": "true" }, "longitude": { "agentEditable": false, "agentViewable": true, "displayName": "Longitude", "global": true, "isSecure": false, "name": "longitude", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "DECIMAL", "value": "-6.517269" }, "ronaTimeout": { "agentEditable": false, "agentViewable": true, "displayName": "ronaTimeout", "global": false, "isSecure": false, "name": "ronaTimeout", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "STRING", "value": "32" }, "virtualTeamName": { "agentEditable": false, "agentViewable": true, "displayName": "virtualTeamName", "global": false, "isSecure": false, "name": "virtualTeamName", "reportable": false, "secureKeyId": "", "secureKeyVersion": 0, "type": "STRING", "value": "Demo_WhatsApp_Q" } }, "callAssociatedDetails": { "ani": "353850001234", "customerName": "Gerard O'Rourke", "customerNumber": "353850001234", "dn": "Whatsapp 0875551234", "mediaResourceId": "CSRUHFTLH7FOY02Q", "ronaTimeout": "32", "virtualTeamName": "Demo_WhatsApp_Q" }, "callFlowParams": {}, "callProcessingDetails": { "EP_ID": "1e322037-6c40-44ac-9d5b-3cf3c2309cd8", "QMgrName": "aqm", "QueueId": "50cf5fa9-778c-4d42-b133-0decabfacb4c", "ROUTING_TYPE": "queueBasedRouting", "ani": "353850001234", "checkAgentAvailability": "false", "contactAssignmentType": "ACD", "customerName": "Gerard O'Rourke", "customerNumber": "353850001234", "dnis": "Whatsapp 0875551234", "mediaResourceId": "CSRUHFTLH7FOY02Q", "participantInviteTimeout": "false", "priority": "5", "queuedDestinationID": "50cf5fa9-778c-4d42-b133-0decabfacb4c", "queuedTo": "Queue", "removeSkillsOnTransferToQueue": "false", "requiredSkillList": "[]", "ronaTimeout": "32", "taskToBeSelfServiced": "false", "virtualTeamName": "Demo_WhatsApp_Q", "vteamId": "50cf5fa9-778c-4d42-b133-0decabfacb4c" }, "contactDirection": { "type": "INBOUND" }, "createdTimestamp": 1756288828605, "currentVTeam": "50cf5fa9-778c-4d42-b133-0decabfacb4c", "flowProperties": null, "interactionId": "5b434cfe-b43b-40ae-83d1-d45618cf4d5d", "isFcManaged": false, "isMediaForked": false, "isTerminated": false, "mainInteractionId": "5b434cfe-b43b-40ae-83d1-d45618cf4d5d", "media": { "CSRUHFTLH7FOY02Q": { "holdTimestamp": null, "isHold": false, "mType": "mainCall", "mediaMgr": "digitalmm", "mediaResourceId": "CSRUHFTLH7FOY02Q", "mediaType": "social", "participants": ["353850001234"] } }, "mediaChannel": "whatsapp", "mediaProperties": null, "mediaType": "social", "orgId": "5818cf70-ae2c-4baa-8f1f-48887c8a806a", "outboundType": null, "owner": "e29ade61-5a99-4b11-aca0-ff0bb45ba47a", "parentInteractionId": "5b434cfe-b43b-40ae-83d1-d45618cf4d5d", "participants": { "353850001234": { "callerId": null, "hasJoined": true, "hasLeft": false, "id": "353850001234", "isInPredial": false, "pType": "Customer", "type": "Customer" }, "e29ade61-5a99-4b11-aca0-ff0bb45ba47a": { "autoAnswerEnabled": true, "bnrDetails": null, "callerId": null, "channelId": "0d115984-01e6-4b8b-80b9-c85a224d133d", "consultState": null, "consultTimestamp": null, "currentState": null, "currentStateTimestamp": null, "deviceCallId": null, "deviceId": null, "deviceType": null, "dn": "webrtc-e29ade61-5a99-4b11-aca0-ff0bb45ba47a", "hasJoined": false, "hasLeft": false, "id": "e29ade61-5a99-4b11-aca0-ff0bb45ba47a", "isConsulted": false, "isInPredial": false, "isOffered": true, "isWrapUp": false, "isWrappedUp": false, "joinTimestamp": null, "lastUpdated": 1756288829113, "name": "Bob Bobster", "pType": "Agent", "queueId": "50cf5fa9-778c-4d42-b133-0decabfacb4c", "queueMgrId": "aqm", "sessionId": "647e05b3-07b2-4d3b-ac2f-780c328a5d16", "siteId": "520884d1-c809-4c0e-bad1-7255f66b59f2", "skillId": "f2273cc3-ffe9-40f4-b6d6-30c542210d46", "skillName": "SP-SystemTest1", "skills": [{ "agentId": "5818cf70-ae2c-4baa-8f1f-48887c8a806a", "skillId": "14d829ef-c7fd-475e-a0b5-91d5592289c7", "skillName": "SystemTest1", "skillType": "proficiency", "skillValue": "5" }, { "agentId": "5818cf70-ae2c-4baa-8f1f-48887c8a806a", "skillId": "6e5db425-37fe-4675-9aeb-ad87456f2fd9", "skillName": "Demo", "skillType": "proficiency", "skillValue": "5" } ], "teamId": "0704bfd2-b7d3-44f5-8cae-8794dd3413b6", "teamName": "Demo_Team", "type": "Agent", "wrapUpTimestamp": null } }, "previousVTeams": ["1e322037-6c40-44ac-9d5b-3cf3c2309cd8"], "queuedTimestamp": 1756288829055, "state": "new", "workflowManager": "IMI" }, "interactionId": "5b434cfe-b43b-40ae-83d1-d45618cf4d5d", "mediaResourceId": "CSRUHFTLH7FOY02Q", "orgId": "5818cf70-ae2c-4baa-8f1f-48887c8a806a", "queueMgr": "aqm", "ronaTimeout": 32, "trackingId": "d9938c9d-0ea5-4471-a96e-be68b3916db3", "type": "AgentOfferContact" }, "orgId": "5818cf70-ae2c-4baa-8f1f-48887c8a806a", "trackingId": "notifs_70f5ceff-341e-4b22-a551-626915a78692", "type": "RoutingMessage" } "]