Differences
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
| vendors:cisco:wxcc:callflow [2023/01/06 16:11] – [Create] gerardorourke | vendors:cisco:wxcc:callflow [2023/01/06 16:14] (current) – [Mapping] gerardorourke | ||
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| Line 14: | Line 14: | ||
| ==== Mapping ==== | ==== Mapping ==== | ||
| - | Dialed Number -> Entry Point -> Routing Strategy -> Flow -> Prompts / Queue | + | Dialed Number -> Entry Point -> Routing Strategy -> Flow -> Queue (which teams?) -> Skill (configured in the flow) selects skills (if its a skill based queue) -> Select Agent |
| * Routing Strategy -> Select Entry Point | * Routing Strategy -> Select Entry Point | ||